German Grocery - Frequently Asked Questions

We do not have a retail location. However, you may visit our warehouse and pick up your order. If you choose this option, please call in your order. Before you pick up your order, please call us to verify our hours of operation for that day.

4. Can I call my order in, instead of ordering online?

Yes. Our sales staff will be happy to assist you with questions and place your order. Our representatives are available Monday through Friday, from 9AM to 5PM EST at 800-262-2253. If you are located outside the U.S., call 845-634-4927. You can also send us a fax at 845-634-4983.

5. Are there alternate ways of payment?

Yes. We normally accept Visa, MasterCard, American Express, and Discover. You may also choose to pay by check or money order. If you choose to pay with a check or money order, please call in your order. Please note that if you elect to pay with check or money order, your order will be delayed until our bank clears them. We will not be held responsible for lost, stolen, or misplaced checks or money orders.

6. Trouble placing an order?

Occasionally, Internet Explorer users may experience problems viewing web sites. We offer a few suggestions in order to resolve these issues. This section pertains to Microsoft Windows, using Microsoft Internet Explorer.

Deleting Cookies

This will delete all cookies on your computer. A cookie is a small text file, which is stored on your machine, and contains information about your browsing. Palisades Warehouse uses cookies to store the contents of your basket.

Please note: Print a copy of your shopping basket, because this procedure will delete all the contents in your basket.

Open Microsoft Internet Explorer,

Tools / Internet Options,

On the General tab, click “Delete Cookies…”,

Then, proceed to delete Temporary Files, or click OK.

Deleting Temporary Internet Files

This will delete all temporary internet files on your computer.

Open Microsoft Internet Explorer

Tools / Internet Options

On the General tab, click “Delete Files…”

Then, click OK.

P3P Internet Explorer 6 Update

***This only applies to Internet Explorer 6 Service Pack 1.

***To see what version of IE you are currently using, open Internet Explorer, then go to Help / About Internet Explorer, and it will listed the version.

If you've recently had trouble logging on to Web sites or completing Internet transactions - or if you have started seeing the message "HTTP 500 internal server error" when trying to visit secure Web sites - then you might need this update.

Please visit the following link for more information:

http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=254EB128-5053-48A7-8526-BD38215C74B2&displaylang=en

Still Having Trouble?

Call us Monday through Friday, from 9AM to 5PM EST at 800-262-2253. If you are located outside the U.S., call 845-634-4927. You can also send us a fax at 845-634-4983.

7. Trouble creating or managing your account?

Occasionally, Internet Explorer users may experience problems creating or managing accounts. We offer a few suggestions in order to resolve these issues. This section pertains to Microsoft Windows, using Microsoft Internet Explorer.

Enabling Cookies

This will enable the creation of cookies on your computer. A cookie is a small text file, which is stored on your machine, and contains information about your order and account.

Open Microsoft Internet Explorer,

Tools / Internet Options,

On the Security tab, click “Default Level”,

This sets your security to Medium.

Click Apply, then OK.

Firewall Issues

If you are running Microsoft's firewall, or a third party firewall, please verify that you have enabled the option which allows you to create cookies.

Still Having Trouble?

Call us Monday through Friday, from 9AM to 5PM EST at 800-262-2253. If you are located outside the U.S., call 845-634-4927. You can also send us a fax at 845-634-4983.

8. Is our site secure?

Yes. Our site is secured by a 128 bit SSL Certificate, provided by Comodo.

9. How long have we been in business?

We have been in business for over 34 years, and began to sell our products online in 1998. Recently, we greatly expanded our company, and moved to our new location.

10. How do I place an order?

If you do not have an account, create one. This will make future shopping easier. Then begin browsing our site, and adding products to your online cart. Once you are ready to checkout, click the Checkout button at the top of your screen. Verify your billing and shipping information. Verify your selected products, and then choose a method of shipping and a method of payment, which is located at the bottom-left of the screen. Click Continue at the bottom-right of the screen to go to the next page where you can enter your credit card information. The final step is to place your order. If you are having difficulty, please call our store, and one of our sales associated will be happy to assist you.

11. How do I become an affiliate?

If you want to become an affiliate, please contact us, and speak with a customer service representative.

12. Who can buy liquor filled chocolates?

You must be 21 years or older to purchase liquor filled chocolates and candies. We will not sell to minors. We reserve the right to refuse a sale, and ask for proof of age by either faxing or mailing a copy of your valid drivers license to us. We will not take responsibility for any sale to a minor.

13. What do I do about damaged products?

If you receive a damaged product, you must contact us within 2 business days of delivery. All other requests will not be processed.

14. Corporate Accounts?

If you would like to create a corporate account, please call our office. We offer discounts to volume orders, as well as prioritized services.